1. Introduction
Welcome to Baladi, a daily delivery platform connecting customers with local shops and delivery riders.
We are committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.
2. Who We Are
Baladi is the data controller responsible for processing your personal data in order to provide ordering, delivery, notifications, loyalty points, and referral services.
3. Scope
This policy applies to all Baladi mobile applications and related services including messaging, location services, and delivery operations.
4. Information We Collect
Account Information
- Full Name
- Phone Number
- Encrypted PIN
- Encrypted Security Question & Answer
Location Information
- Saved delivery addresses
- GPS location (only when permission is granted)
- Delivery instructions
We never collect background location.
Order Information
- Products
- Prices
- Order history
- Ratings
Messages & Attachments
- Chat messages
- Uploaded images
- Purchase request attachments
Loyalty Information
- Points balance
- Referral code
- Referral rewards
Technical Information
- Firebase Cloud Messaging Token
- Device model
- Operating system
- App version
- Diagnostic logs
5. How We Use Your Information
- Create and manage your account
- Process customer orders
- Coordinate deliveries
- Send push notifications
- Operate loyalty and referral programs
- Improve app performance
- Prevent fraud and abuse
- Comply with legal obligations
6. Legal Basis
- Contract Performance
- User Consent
- Legitimate Interests
- Legal Obligations
7. Data Sharing
We do not sell your personal information.
Information may only be shared with:
- Local Shops
- Delivery Riders
- Firebase Cloud Messaging
- Google Maps SDK
- Cloudinary
- Hosting Providers
- Government Authorities when legally required
8. Third-Party Services
- Firebase Cloud Messaging
- Google Maps SDK
- Cloudinary
9. Permissions
- Location
- Camera
- Photos
- Notifications
All permissions are optional and can be managed from your device settings.
10. Security
We use industry-standard security measures including encryption, secure storage, access controls, and periodic security reviews to protect your information.
11. Data Retention
Your information is retained only as long as necessary to provide our services or comply with applicable legal requirements.
12. Children's Privacy
Baladi is intended for users aged 18 years or older, or minors using the service with parental consent.
13. Your Rights
- Access your personal information
- Correct inaccurate information
- Delete your account
- Withdraw consent
- Object to certain processing
14. Cookies & Tracking
Baladi does not use browser cookies. Technical identifiers such as the Firebase Cloud Messaging token are used only to provide notifications and maintain security.
15. Google Play Data Safety
- Personal Information
- Location
- Photos
- Order Information
- Device Identifiers
- Anonymous Analytics
16. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page.
17. Contact Us
For privacy-related questions, please contact us through the in-app support section.
Email:
dimakhattab2017@gmail.com